It is advisable to bring your complaint to the attention of your funeral director, giving them the opportunity to address your issues. Should you feel that your concerns have not been sufficiently resolved, you have the right to escalate the matter through FAB Resolve. Keep in mind that for this process to be applicable, the funeral director must be or have been a member of FAB during the time the service was provided.
They must also have provided you with either:
- A funeral, memorial or cremation service.
- A direct cremation or graveside service.
- Funeral related products and/or services costing more than five hundred dollars ($500.00).
The complaint must be made within twelve (12) months or whichever is the latter of:
- The date on which the contract was entered into.
- The date of burial or cremation.
- The date on which the contract was (or should have been) fulfilled.
FAB has the discretion to extend the deadline for complaint submissions in exceptional circumstances, as long as either the firm member agrees to the extension, or the complainant was unable to submit their complaint in a timely manner.